The target

May 2009
Travel Weekly (UK);5/29/2009, p32
Trade Publication
The article presents information on Mystery Shopper, which was seeking a trip for three friends to celebrate their 30th birthdays. They found that many travel agents were not having sufficient product knowledge, and they were not taking interest in the customer's requirements. Mystery Shopper felt that the agents were unfriendly and disinterested. However, it is stated that the winner and runner-up demonstrated enthusiasm and product knowledge.


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