Customers stage a sit-in at SuperShop
- Your questions answered. // Cabinet Maker;03/23/2001, Issue 5230, p6
Answers queries about particular problems of furniture retailers in Great Britain. Consumer complaints; Contract terms and conditions.
- editorial comment. Mitchell, Peter // SupermarketNews;Oct2014, Vol. 6 Issue 10, p2
The article argues against the attack on the salmon industry by consumer which has been compared to the attack and critics from newspapers and magazines on the misconceptions surrounding the retail industry.
- `No, waiter, the soup's fine.' Haigh, Jennifer // Men's Health;Apr98, Vol. 13 Issue 3, p92
Presents a guide on complaints and complaining. Things worth complaining in the airport; How to deal with irritating situations in a restaurant; Tips in getting one's complaints heard in a hotel.
- NEWS IN PICTURES: Identity for Supershop. // Design Week (Online Edition);2/24/2011, p8
The article offers information that the company SRCP has created the identity for London-based company Supershop.
- Thanks for nothing. Marks, Jennifer // Home Textiles Today;5/31/2004, Vol. 25 Issue 38, p16
Provides insights on textile products that do not hold up as promised in exchange for sharp prices. Complaints of bleeding fabrics, permanent wrinkles or lumping; Presence of customer reviews that provide comments at target.com.
- Service is often promised, but it's rarely delivered. Cunniff, John // Marketing News;6/6/88, Vol. 22 Issue 12, p4
The author reflects on issues concerning the provision of services to consumers of manufactured goods that should be rendered by manufacturers and retailers. According to him, the expense of servicing the product is being shouldered by retailers who charge full price for it. He also highlights a...
- Objections: A Retailer's Best Friend. Shanker, Martin C. // JCK;Jul2006, Vol. 177 Issue 7, p166
The article offers tips on how to handle customers' objections using interpersonal communication and selling skills. A salesperson must be confident when an objection is raised. He must maintain his role as a trusted consultant by being well-versed about the products he is selling. In addition,...
- Poor reviews bring response. // Furniture/Today;6/13/2011, Vol. 35 Issue 39, p2
The article offers the author's insights on the use of social media among retailers, which allows sharing of complaints or comments from customers.
- Can't get no satisfaction? Bird, Michael // In-Store;Jul2003, p28
Discusses customer service and satisfaction problems faced by retailers in Great Britain. Increase in the number of customer complaints; Importance of investment in staff training in order to deal with complaints more effectively; Establishment of trust with customers through in-store...