TITLE

Aviva may rewrite script after poaching row

AUTHOR(S)
Pow, Helen
PUB. DATE
June 2009
SOURCE
Money Marketing;6/11/2009, p1
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports that Aviva Ltd. will revise its script guideline to be used by its call centre employees for financial transactions in Great Britain. It mentions that this script will be used in ascertaining the client's referral to the Independent Financial Advisers (IFA) after the poaching issue. Moreover, the features of the script is also highlighted.
ACCESSION #
42539226

 

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