TITLE

FANATICS!

AUTHOR(S)
Greco, Susan
PUB. DATE
April 2001
SOURCE
Inc.;Apr2001, Vol. 23 Issue 5, p36
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Offers a look at the approaches taken by some companies in their pursuit toward a quality customer service. Comparison of ScriptSave's customer service approach with call centers; Cost effectiveness of Proflowers.com's proactive customer service approach; Companies with failed customer service initiatives.
ACCESSION #
4252314

 

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