TITLE

Customer service a knotty subject

PUB. DATE
March 2001
SOURCE
Furniture/Today;03/12/2001, Vol. 25 Issue 27, p35
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses challenges involved in the customer service part of the home furnishings industry. How consumers see customer service as a given no matter how long they want to negotiate the price; Customers' willingness to pay extra for good customer service; Variations in consumer definitions of customer service.
ACCESSION #
4204909

 

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