Dennis, Juliet
May 2009
Travel Weekly (UK);5/8/2009, p18
Trade Publication
The article reports that outsourcing firm Sitel Corp. is predicting a third of travel call centres will be outsourced by the first quarter of the next financial year. The business forecast has come as the company experiences increased demand from travel businesses looking at ways to reduce operating costs, while maintaining call bookings during the recession. He also said that there is an unprecedented level of urgency in outsourcing now.


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