TITLE

THIS OL IN-HOUSE THING IS ON THE WANE

AUTHOR(S)
Dennis, Juliet
PUB. DATE
May 2009
SOURCE
Travel Weekly (UK);5/8/2009, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that outsourcing firm Sitel Corp. is predicting a third of travel call centres will be outsourced by the first quarter of the next financial year. The business forecast has come as the company experiences increased demand from travel businesses looking at ways to reduce operating costs, while maintaining call bookings during the recession. He also said that there is an unprecedented level of urgency in outsourcing now.
ACCESSION #
41787211

 

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