Lessons from Columbine

Pulen, Courtney
June 2009
Journal of Financial Planning;Jun2009, Vol. 22 Issue 6, p38
Academic Journal
The article offers tips by Courtney Pullen, a family wealth counselor and business advisor/coach, in helping clients overcome grieving process brought by the effects of economic crisis to their companies in the U.S. Pullen suggests to help and understand one's customers by hearing and validating their fears and concerns, stabilizing their feelings, advising them to focus on the things they can control, and helping them establish hope. Moreover, it is also advised to give them words of encouragements and strengths.


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