TITLE

Serving Up a New Level of Customer Service at Quebecor

AUTHOR(S)
Laabs, Jennifer Koch
PUB. DATE
March 2001
SOURCE
Workforce (10928332);Mar2001, Vol. 80 Issue 3, p40
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Looks at the customer service training program implemented at Quebecor World Inc., a printing company, to achieve competitive advantage. Number of printing plants and employees; Objective of the program; Role of the Lake Forest Graduate School of Management in Chicago, Illinois in the program; Activities under the program.
ACCESSION #
4160899

 

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