Serving Up a New Level of Customer Service at Quebecor

Laabs, Jennifer Koch
March 2001
Workforce (10928332);Mar2001, Vol. 80 Issue 3, p40
Looks at the customer service training program implemented at Quebecor World Inc., a printing company, to achieve competitive advantage. Number of printing plants and employees; Objective of the program; Role of the Lake Forest Graduate School of Management in Chicago, Illinois in the program; Activities under the program.


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