Serving Up a New Level of Customer Service at Quebecor

Laabs, Jennifer Koch
March 2001
Workforce (10928332);Mar2001, Vol. 80 Issue 3, p40
Looks at the customer service training program implemented at Quebecor World Inc., a printing company, to achieve competitive advantage. Number of printing plants and employees; Objective of the program; Role of the Lake Forest Graduate School of Management in Chicago, Illinois in the program; Activities under the program.


Related Articles

  • Quebecor brings waterless web to UK. Ward, Gareth // Printing World;6/9/2003, Vol. 282 Issue 9, p12 

    Reports that the Quebecor World Inc. is operating a M600 waterless web press at the special products factory at its plant in Great Britain. Advantages of the waterless lie; Physical description of the machine; Compatibility of the machine with existing presses.

  • 2007 North American mega printers.  // American Printer;Aug2008, Vol. 125 Issue 8, p12 

    A list of 2007 North American mega printers is presented including Quebecor World, Valassis, and Taylor Corp.

  • QUEBECOR WORLD.  // Agri Marketing;Jul/Aug2008, Vol. 46 Issue 6, p38 

    The article presents information about Quebecor World, one of the exhibitors at the Agricultural Media Summit slated for July 26-30, 2008 in Tampa, Florida. It notes that the Fulton, Missouri-based Quebecor is one of the largest commercial printers in the world. It adds that the company's...

  • French drag down Quebecor. Ward, Gareth // Printing World;2/17/2003, Vol. 281 Issue 7, p12 

    Reports on the financial performance of Quebecor World during 2002. Revenues posted; Increase in pretax income; Executive changes at the company; North America's provision of good results in directory, magazine and catalog divisions; Sales of the company's commercial printing business in Europe.

  • Quebecor World's outlook. Tierney, Jim // Multichannel Merchant (Penton Media, Inc.);Mar2008, Vol. 4 Issue 3, p21 

    The article reports that Quebecor World (QW), Montreal, Quebec-based book printer, has filed for bankruptcy protection under the Companies' Creditors Arrangement Act. According to the company, it would run out of cash following the failure of its rescue-financing plan. It is said that the filing...

  • Quebecor backs away from France. Ward, Gareth // Printing World;8/5/2002, Vol. 279 Issue 6, p6 

    Reports that Canada-based printing company Quebecor World plans to reduce its business operations in France as of August 5, 2002. Losses suffered by the company's French operations; Background on the financial performance of the company's operations in North America and Europe.

  • Untitled.  // Printing World;4/21/2003, Vol. 282 Issue 3, p8 

    Reports developments in the printing industry in Great Britain as of April 2003. Cost of work related illness in printing industry; Contract of Quebecor World to print the Rosemary Conley's Diet and Fitness Magazine; Investment of Elite Offset in Heidelberg Printmaster QM 46-2 two-color B3...

  • Quebecor reinvests in Europe to halt 'underperformance'.  // Printing World;11/10/2005, Vol. 292 Issue 6, p14 

    The article reports that the Canadian printing firm Quebecor World has promised to reinvest in its financially troubled European operations. The firm's operations in France and in Great Britain had low profits because of low print prices, high energy costs and reorganization charges. Pierre Karl...

  • M-real's improvements reap Quebecor reward. Carter, Catherine // Printing World;4/28/2003, Vol. 282 Issue 4, p18 

    Reports on the vote of confidence given by commercial printing operation Quebecor World to M-real UK in Great Britain. Business relationship of the companies; Improvement in the quality of Nimrod products; Scheme developed to improve the coating profile.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics