April 2009
Travel Weekly (UK);4/24/2009, p34
Trade Publication
The article presents the experiences of a mystery shopper who visits travel agency Thomson Holidays to evaluate its tour offerings for Turkey. When a consultant of Thomson Holidays was contacted, she made several negative remarks about Turkey as a tourist place. The consultant searched some areas, but was often reading information from the computer screen and asking a colleague. Thomson could only get 70% marks from the mystery shopper.


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