Changing Perceptions

Schilling, Becky
June 2009
FoodService Director;6/15/2009, Vol. 22 Issue 6, p28
Trade Publication
The article discusses how a new department name and uniforms contributed to the increase in employee and customer satisfaction at St. Mary's Hospital Foodservice in Richmond, Virginia. It cites the significant changes implemented by Keith DeMars, director of nutrition services at St. Mary's Hospital such as the change of the food service department's name from Dietary to Nutrition and Dining Services. Also cited is the implementation of new uniforms and food service trainings for employees.


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