February 2001
Telephony;02/26/2001, Vol. 240 Issue 9, p74
Trade Publication
Provides updates on customer service in the telecommunication industry as of February 26, 2001. Online payment for broadband services from NuVox; Solution suite for the provision and activation of cable modem termination systems from Terayon.


Related Articles

  • Care about the Web. Taylor, Jennifer // Telephony;07/26/99, Vol. 237 Issue 4, p28 

    Focuses on the significance of the Internet on customer care services offered by telecommunication companies in the United States. Opportunities being offered by online customer care; Important standard for web sites; Capabilities to be incorporated in building a successful online customer care...

  • Customer service world moves online. Smith, Hilary // RCR;06/19/2000, Vol. 19 Issue 25, p16 

    Reports on the growing number of telecommunications carriers and vendors that are moving to make the Internet a comprehensive source for help and information for customers.

  • Taking the Telephony Plunge: Why Now? Blitz, James; Lowe, Randall // Multichannel News;6/24/2002, Vol. 23 Issue 25, p49 

    Reports the business performance of the cable operators providing cable telephony services in the U.S. Way of increasing profits; Assessment on the competitiveness of various businesses; Improvement of customer service.

  • Ufone launches Industry's First Website Builder.  // Flare (Pakistan);Oct2013, p77 

    The article reports on the launch of the Ufone Business Website service by telecommunication company Ufone in Pakistan in 2013.

  • TIA releases 568-C.O, C.l standards.  // Cabling Installation & Maintenance;May2009, Vol. 17 Issue 5, p27 

    The article announces the release of the Telecommunications Industry Association (TIA) cabling standards TIA-568-C.0 Generic Telecommunications Cabling for Customer Premises and the TIA-568-C.1 Commercial Building Telecommunications Cabling Standards revision. TIA-568-C.0 is designed for the...

  • Self-serve service. Reeves, Betsy // Wireless Review;08/01/98, Vol. 15 Issue 15, p22 

    Offers advice on how to help wireless customers to avail of telecommunication services. Advantages of self-provisioning technique in the delivery of customer services; Cost associated with customer-care operations; Selection of an Internet self-provisioning tool to use. INSET: Self-providing...

  • PTCL's customer care enhanced to new levels.  // Flare (Pakistan);4/15/2012, p61 

    The article reports on the improvement of the online customer assistance service of Pakistan Telecommunication Co. Ltd. (PTCL) in 2012 in Islamabad.

  • Customer service takes a blow, while TurboTax fails to convince Virginia. Cringely, Robert X. // InfoWorld;03/26/2001, Vol. 23 Issue 13, p97 

    Comments on several issues that are related to the computer industry. Customer service operations of telecommunications companies; Importance of saving the data when preparing taxreturns using the Turbo Tax computer software; Result of a hockey grudge match.

  • Telus rolls out self-serve Web site. MOCH, CHRISSY // Telephony;03/22/99, Vol. 236 Issue 12, p8 

    Provides information on the self-service Web site launched by BCT.Telus Communications Inc. Benefits of the service to customers; Features of the Web site; Companies that helped create the site.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics