CRM solutions of all types are providing real business benefits to both brick-and-mortars and dot-coms

Desmond, John P.
February 2001
Software Magazine;Feb/Mar2001, Vol. 21 Issue 1, p48
Trade Publication
Reveals that customer relationship management (CRM) solutions software are benefiting business enterprises. How business managers deal with CRM challenges; Types of businesses which are particularly needing CRM solutions.


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