Robison, Jennifer
May 2009
Las Vegas Business Press (10712186);5/25/2009, Vol. 26 Issue 21, pP6
The article deals with the implication of layoffs for the company's customer service. According to experts, customer satisfaction is among the worst elements that business owners overlook since improving service amid an economic downturn can help accomplish several goals. Scott Voeller of Mandalay Bay says a great service can help boost customer loyalty. Particular focus is given to the impact of the downturn on Nevada's gaming industry. INSET: TO KEEP SERVICE HIGH, FOCUS ON GUEST EXPERIENCE, COMMUNICATE WITH.


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