The Citi That Never Lets You Sleep

February 2001
Bank Technology News;Feb2001, Vol. 14 Issue 2, p47
Trade Publication
Criticizes the customer service software used by Citibank Corp. to weed out undesirable customers. Account of how the bank, after waiving all usage and service fees of a valued customer, reinstated the same under new management; Efforts of the customer to call the attention of the bank's management to his problem; Refusal of Citibank to attend to the complaint.


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