TITLE

Upholstry tops complaints list

PUB. DATE
February 2001
SOURCE
Cabinet Maker;02/09/2001, Issue 5224, p5
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Examines the dominant upholstery complaint by customers handled by Qualitas in Great Britain. Percentage increase of upholstry complaints; Dominant complaint in the finishing and stretching of leathers; Comments of Qualitas chief conciliation officer Michael Morgan.
ACCESSION #
4087035

 

Related Articles

  • Complaints to Qualitas increase.  // Cabinet Maker;02/26/99, Issue 5127, p4 

    Reports on an increase in the number of complaints received by Qualitas' Conciliation Service in 1998. Remarks from Richard Renouf, Qualitas chief conciliation officer; Breakdown of cases; Increase in the complaints about sofa springs, noises and loose frame joints and finish quality in cabinets.

  • Complaint-free customer service. Bruce-McClendon // Public Management (00333611);Mar97, Vol. 79 Issue 3, p21 

    Discusses the importance of complaints in a successful customer service. Psychological aspect of complaints; Complaints as the least costly and most efficient ways to obtain useful information from customers; Notes from the book `In Search of Excellence' by Peters and Robert Waterman.

  • Do yourself a favor: Gripe about bad service. Tschohl, John // American Salesman;Jun94, Vol. 39 Issue 6, p3 

    Discusses the importance of complaining about a bad service to the concerned business enterprise. Result of a study by A.C. Nielsen Co. on dissatisfied customers; Decline in the number of gripes in an environment receptive to them; Two rules of effective protest.

  • Customers are not always right; change attitude; improve service. Tschohl, John // American Salesman;Feb99, Vol. 44 Issue 2, p18 

    Provides tips on how to handle difficult customers and improve the quality of service. Characteristics of some customers; Impact of customer attitudes on the quality of service; Ways of handling difficult customers.

  • Dealing with irate customers. Merit, Don // American Printer;Oct2001, Vol. 228 Issue 1, p66 

    Discusses advice for customer service representatives in dealing with consumer complaints. Importance of patience and listening quality; Consideration of objective facts; Best way to deal with irate customers.

  • Bad service incites customer revolt. Nucifora, Alf // Business Journal Serving Fresno & the Central San Joaquin Valley;2/8/2002, Issue 322888, p10 

    Focuses on the influence of bad customer services for the revolt of complaints from customers. Experience of business travelers at a Houston hotel; Incidence of manhandling at the airport; Management of airport security fiasco.

  • Keeping disaffected customers. Koehler, Kenneth G. // CMA Magazine;Sep91, Vol. 65 Issue 7, p7 

    Discusses ways of dealing with complaints with the aim of retaining customers. Rules to be observed; Opportunity of transforming irate customers into loyal customers; Need to maintain high-quality complaint processing; Employee selection and training.

  • Can you afford the cost of bad service? Westphal, Linda // Cabinet Maker;02/25/2000, Issue 5176, p8 

    Comments on the failure of some retailers to consider the benefits of good customer service in Great Britain.

  • Landmark complaints mount up.  // Cabinet Maker;08/11/2000, Issue 5200, p6 

    Reports on increase in the number of consumer complaints in the North East of Scotland. Complaints about delivery delays; Unsympathetic customer service.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics