Improve operations for higher morale, greater profitability

Perry, Michael G.
March 2009
Las Vegas Business Press (10712186);3/23/2009, Vol. 26 Issue 12, pP32
The author emphasizes the importance of improving operations and employee morale in gaining a competitive edge. According to the author, a Quality Improvement Program (QIP) can force key personnel to adopt an objective look at business processes that are important to the profitability of a company. He offers a suggestion on how front-line employees can help with the quality improvement process. Steps involved in starting a QIP are also provided.


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