TITLE

Will someone please pick up? I'm on hold and getting impatient

AUTHOR(S)
Jay, Robin
PUB. DATE
February 2009
SOURCE
Las Vegas Business Press (10712186);2/23/2009, Vol. 26 Issue 8, pP25
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The author advises businesses to examine their practices and to discover the level of service that customers receive from them. According to the author, finding out what businesses are doing wrong allows them to evaluate, adjust or modify their procedures and behaviors. She also reminds businesses to be fair and kind to customers by having someone engage the business. A way to overcome adversity, says the author, is to try harder to provide customer service, promote business and explore potentials to succeed.
ACCESSION #
40538052

 

Related Articles

  • What's Your Tiebreaker? Calloway, Joe // Pumper;Jun2010, p10 

    The article discusses some areas for businesses to consider to separate from competitors. Businesses that are known for quick response or being on time can serve as a power tool for sales. It is recommended that business should consider every aspect of how to interact with customers and correct...

  • Bulletproof your business against competitor attacks. Graham, John R. // Marketing News;3/14/94, Vol. 28 Issue 6, p4 

    Presents advice for marketers on ways to protect their business from competition. Focus on customer service; Emphasis on gathering customer information; Discussion on enhancing the company's image.

  • Compete better, avoid customer scams. Murtagh, Joe // Hudson Valley Business Journal;3/6/2006, Vol. 17 Issue 5, p22 

    The article offers tips for business enterprises on how to compete better in business world and avoid customer scams. Businesses need to save their money and send scamming customers to competition. Companies should invest in service and quality improvements that increase repeat business....

  • Seven ways to differentiate your company. Graham, John // Fairfield County Business Journal;9/19/2005, Vol. 44 Issue 38, p16 

    The article discusses marketing strategies for differentiating the company from its competitors, by establishing customer relationships. Companies must implement strategies in improving services to the consumers and in giving what consumers want and need. They must create a sense of excitement...

  • Marketing should focus on benefits to customers. Millar, Kay // Indianapolis Business Journal;12/25/2006, Vol. 27 Issue 43, p18 

    The article focuses on the need for businesses, profit and not-for-profit alike to try to differentiate itself so that its target audience sees how it is distinct from its competitors. The business should determine what makes it important to its various customers. The marketing focus should be...

  • More hard sales questions to point at yourself. Gitomer, Jeffrey // Business Journal (Central New York);8/20/2004, Vol. 18 Issue 34, p17 

    Offers tips on how businesses can analyze their position in the marketplace in the United States. Spending habit on marketing for customers; Attitude of competitors; Customer service; Employee relations.

  • The true path to ownership.  // Marketing (00253650);8/17/2011, p19 

    The article offers tips on how own customer-value proposition to companies. It says that branding is relevant to everybody and all levels in the organization. It mentions that the proposition also takes ones focus away from competition and helps achieve what one wants. Moreover, other advantages...

  • The CRM equation. Green, Stephen // Finance Week;Feb/Mar2004 Supplement, p12 

    Focuses on how customer relationship management (CRM) technology can help businesses deliver a competitive customer service. Benefits of CRM technology for businesses; Importance of strategic implementation in the success of a CRM solution.

  • The force of value. Capowski, Genevieve // Management Review;May95, Vol. 84 Issue 5, p33 

    Presents a roundtable discussion on the concept of customer value by eight managers from a diverse range of industries in the United States. Importance of knowing customers; Customer segments; Shift in customer base; Exposure to customer; Motivation of sales force; Concession mentality;...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics