Will someone please pick up? I'm on hold and getting impatient

Jay, Robin
February 2009
Las Vegas Business Press (10712186);2/23/2009, Vol. 26 Issue 8, pP25
The author advises businesses to examine their practices and to discover the level of service that customers receive from them. According to the author, finding out what businesses are doing wrong allows them to evaluate, adjust or modify their procedures and behaviors. She also reminds businesses to be fair and kind to customers by having someone engage the business. A way to overcome adversity, says the author, is to try harder to provide customer service, promote business and explore potentials to succeed.


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