Trained in triage: Nurse lines managing workers' comp calls

May 2009
Employee Benefit News;May2009, Vol. 23 Issue 6, p20
The article discusses the service provided by outsourced nurse call centers. The entry notes that employers are addressing medical and indemnity costs with the help of nurses who provide injury assessment and appropriate patient care referral over the phone for injured employees. The section cites that nurse call centers also facilitate the return-to-work process for recovering employees who need to be aware of work restrictions.


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