Ungan, Mustafa Cahit
January 2009
Ekev Academic Review;Winter2009, Vol. 13 Issue 38, p271
Academic Journal
Improving quality is on the agenda of any enterprises in today's rapidly changing competitive world. One of the better ways to improve quality is to store and organize quality data and access it when needed it. This will help employees to make sounds decisions about a quality issue on hand. Knowledge management (KM) with the help of information technology (IT) can play an important role for this purpose. A review of literature indicated that although dual relationships (i.e., quality-knowledge management) were explored to some extent in the literature, there is a lack of work on the interface among quality, knowledge management and information technologies. This study was indented to make a contribution to this understudied area by proposing a framework. This framework demonstrates how organization-wide quality can be improved by utilizing knowledge management via information technology.


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