Thomas Cook to relocate Flight Savers to Preston

April 2009
Travel Weekly (UK);4/10/2009, p3
Trade Publication
The article reports that Thomas Cook AG is to move its Flight Savers operation from the Peterborough, England call centre to the Gold Medal headquarters in Preston, England. A spokesman of the company said this is about redeployment, not redundancies. The spokesperson said staff are multi-skilled to they can be moved to other areas. Elsewhere, outsourced call centre provider Sitel, which took over Thomas Cook's call centre in Accrington, is seeking 50 new recruits to work on Expedia.


Related Articles

  • Top Shop Rochdale.  // Travel Trade Gazette UK & Ireland;8/18/2006, Issue 2730, p36 

    The article reports on the rating earned by travel agencies based on their service, appearance and attitude in Scotland. One of the agent of Thomson printed off a description of the Maldives as she admitted she did not have very much product knowledge of the islands and the company gained a rate...

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;9/16/2005, Issue 2683, p56 

    Evaluates the quality of customer services provided by Thomas Cook AG, a travel agency in Great Britain. History and background of the agency; Assessment of the personalities and attitudes of agents; Accommodation and hospitality offered to customers.

  • Thomas Cook.  // Travel Weekly (UK);6/12/2009, p34 

    A personal narrative is presented which explores the author's experience of customer services provided at travel agency Thomas Cook Ltd.

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;10/28/2005, Issue 1793, p42 

    This article compares travel agencies in Birmingham with two Web site call centers. It is informed that the top-scoring agency receives a Travel Weekly certificate of commendation. Agencies must score a minimum of 60 percent to qualify. Any agency that scores under 30 percent will be named and...

  • Top Shop Halifax.  // Travel Trade Gazette UK & Ireland;1/26/2007, Issue 2751, p46 

    The article reports on the result of the evaluation made by Travel Trade Gazette's Top Shop mystery shopper on four travel agencies in Halifax, England. The author was impressed by the consultant at the Thomson travel agency. The brochure of Travelcare did not offer much options. Thomas Cook had...

  • Mystery Shopper in Warminster.  // Travel Trade Gazette UK & Ireland;9/12/2013, Issue 3065, p36 

    The article presents a rating on several travel companies through a mystery in Warminster, England. It examines the two companies' services based on the mystery shopper's findings on their sales process, product matches, and first impression. It also mentions rating of the companies in which...

  • Letters. Carraro, Angelo; Goldie, Philippa; Baker, Julie; Mitchell, Rhodri; Hammond, Debra; Atkins, Jane; Corry, Clare; Earle, Andrew // Travel Weekly: The Choice of Travel Professionals;10/28/2005, Issue 1793, p8 

    The article presents letters to the editor, related to the tourism industry, published in this issue of the periodical "Travel Weekly: The Choice of Travel Professionals." On the letters page of the October 21 issue, concerning the failure of Cruise Control Ltd., Chris Bailey suggests that if...

  • FACE TO FACE. Hayhurst, Lee // Travel Weekly (UK);11/24/2016, p20 

    The article presents the views of Peter Frankhauser, chief executive officer of travel company Thomas Cook on various aspects of the travel industry. Topics include a discussion on the brand heritage of the company, health and security with a pivotal role and policy of customer satisfaction in...

  • A four-night walking holiday this autumn in the Lake District.  // Travel Trade Gazette UK & Ireland;11/9/2004, Issue 2640, p60 

    Evaluates several British travel agents through services offered. Services offered by Lunn Poly; Customer care services offered by Thomas Cook agents in shops; First Choice agents' services.

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;6/30/2006, Issue 1827, p38 

    The article presents information on a survey conducted by a mystery shopper on customer services provided by travel agencies in Surrey, England. The shopper found Thomas Cook Ltd. as an unusual company. There was just one consultant at the front to serve all the customers. A consultant offered...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics