Good reporting improves absence at NHS trust

Brockett, James
April 2009
People Management;4/9/2009, Vol. 15 Issue 8, p10
The article reports on the improvement in the absence rates at Medway Primary Care Trust in Kent, England, due to outsourcing absence management. It states that the trust has cut absence from 8 percent in 2008 to 3.8 since outsourcing to FirstCare. According to human resources (HR) director Cheryl Clements, the system had helped her department identify specific issues, such as musculo-skeletal problems and stress, but that the main reason for the improvement was the reporting procedure.


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