TITLE

Help lines in need of help

AUTHOR(S)
Messmer, Ellen
PUB. DATE
December 2000
SOURCE
Network World;12/18/2000, Vol. 17 Issue 51, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the efforts of information technology managers at SunTrust Bank's online services department to deal with the surge of electronic-mail inquiries from customers. Initiatives of the bank's electronic service call center to satisfy clients' questions; Factors behind the surge in incoming electronic mail from customers.
ACCESSION #
4002896

 

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