Walters, Kath
April 2009
BRW;4/23/2009, Vol. 31 Issue 16, p37
Trade Publication
The article provides information on the importance of customer service and satisfaction on retaining a customer. It states that service satisfaction must be the main priority of companies as part of their company programs. According to the conducted surveys, customers preferred professional staff to manage their needs rather than dealing with undisciplined staff.


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