'Burned' up about poor customer service

Evans, Gary
January 2001
Furniture/Today;01/01/2001, Vol. 25 Issue 17, p28
Trade Publication
Comments on companies' failure to provide quality customer service in the United States as of January 1, 2001. Author's experience with a retail store that has failed to deliver products on time; Importance of customer service in a company's business operations.


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