TITLE

Finding The Right Balance

AUTHOR(S)
Marino, Bob
PUB. DATE
January 2001
SOURCE
Wireless Week;01/01/2001, Vol. 7 Issue 1, p41
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses how to address the threat of the developments in the wireless communication industry to a carrier's customer service model. Elements required of customer service model to achieve solid customer relationship; Views on the incorporation of multiple contact channels; Opinion on the changes in the telecommunication industry.
ACCESSION #
3937347

 

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