Final Destination: Mobile 'Net
- Encouraging the text generation. // Travel Trade;7/27/2005, p29
Reports that Singapore Airlines Ltd. (SQ) has expanded the availability of its text messages (SMS) check-in service. Cities included in the expanded customer service system; Statement of SQ public relations manager Kate Pratley on the benefits of the technology for both company and its...
- Opportunity knocks. Murphy, Chuck // Telephony;08/18/97 Supplement PCS Edge, Vol. 233 Issue 7, p34
Offers advice for wireless communication companies on improving customer service. Changes in the wireless market affecting customer service requirements; Tips on using customer service as an effective sales tool; Positive effects of a carrier willing to make a commitment to customer service.
- Wireless Carriers Bet on Network Upgrades. Simons, Andrew // Orange County Business Journal;9/2/2002, Vol. 25 Issue 35, p1
Reports network upgrade of the wireless communication industry in the U.S. Launch of automated services; Evolution of the third generation industry; Increase of megabit speed.
- Detect fading for QoS. Buxton, Bob // Wireless Review;09/15/98, Vol. 15 Issue 18, p154
Focuses on the real-time analyzer architecture, a tool for characterizing multipath effects of fading. Its significance in the quality-of-service (QoS) provided by wireless communication providers; Causes and effects of QoS; Test platforms; Views of customers regarding the capabilities of...
- Hook Your Customers. Eggleston, C. Hunt // Wireless Review;03/01/99, Vol. 16 Issue 5, p18
Discusses loyalty programs and incentives to keep customers in the wireless communication industry. Causes of high churn rate; Need to focus on retention programs; Secrets to building customer loyalty.
- Alphabet Soup. // Wireless Review;03/15/99, Vol. 16 Issue 6, p11
Provides information on a random call made by a potential customer to a wireless carrier to improve their customer service.
- Verizon launches Mobile Office. // RCR Wireless News;4/9/2001, Vol. 20 Issue 15, p36
Reports that Verizon Wireless launched a service allowing customers to use their data-capable wireless handsets to dial into their company network or Internet service provider in the United States as of April 2001. Components of the service; Features of the service.
- Benign Neglect. Martinek, Marcia // Wireless Review;06/15/99, Vol. 16 Issue 12, p7
Looks at wireless customers' preference being ignored by their carriers. Reasons for these attitudes; Details on several customers.
- A Standard Design Protocol Is Needed For Mobile-Device Interconnectivity. Pascoe, Robert A. // Electronic Design;11/20/2000, Vol. 48 Issue 24, p60
Discusses the importance of service discovery in mobile-device or wireless telecommunication systems. Concept of service discovery; Essential elements of a service discovery technology; Companies offering service discovery technologies in the United States.