Motive eases online customer service

Marsan, Carolyn Duffy
December 2000
Network World;12/04/2000, Vol. 17 Issue 49, p47
Trade Publication
Features Olympus, a set of prepackaged, reusable software components launched by Motive Communications to make it easier to embed customer service features into complex, electronic-business applications. Integration of frequently asked questions and instant messaging into electronic-business applications; Out-of-the-box compatibility with leading electronic-business software platforms. INSET: Briefs..


Related Articles

  • Kana bolsters customer support software. Marsan, Carolyn Duffy // Network World;10/04/99, Vol. 16 Issue 40, p52 

    Reports on Kana Communications' expansion of its product offerings in the area of online customer communications. Features of the Kana 4.0 suite of applications; Advantages offered by the software suite; Capabilities of the Kana Response, Kana Notify, and Kana Connect components of Kana 4.0;...

  • Newmarket International, Inc.  // Hospitality Upgrade;Spring2004, p84 

    Provides information on Newmarket International Inc., a provider of sales and catering solutions for the hospitality industry. Company's receipt of its third consecutive Omega NorthFace Scoreboard Award for Excellence in Customer Service; Company's launching of the Delphi.Net ASP solution.

  • Consulting on electronic commerce. Demery, Paul // Practical Accountant;Feb97, Vol. 30 Issue 2, p16 

    Describes the complementary consulting services program in the Dynamic NetSeries suite of Internet and intranet applications and related tools by the Great Plains Software for electronic commerce in the United States.

  • Vendors shop products for easy 'net commerce at IEC. Hatlestad, Luc // InfoWorld;9/02/96, Vol. 18 Issue 36, p9 

    Features the electronic commerce-related products shown by vendors at the 1996 Internet & Electronic Commerce show. Includes pcOrder.com's Vendor Information Program; Trade Wave Corp.'s TradeVPI 3.0; Trade'ex Electronic Commerce Systems Inc.'s Market Maker and Distributor.

  • Business-to-business electronic commerce. Jordan, John M.; Bradbury, Johanna L. // Modern Machine Shop;Mar98, Vol. 70 Issue 10, p195 

    Features SyteEDI, an electronic commerce (EC) application from Symix Systems Inc. Key benefits; Delivery of customer and supplier-focused business-to-business EC to mid-market manufacturers; Integration with Symix SyteLine Enterprise Resource Planning (ERP) product line.

  • Oracle shows Payment Server. Nelson, Matthew // InfoWorld;12/08/97, Vol. 19 Issue 49, p69 

    Features Oracle Internet Commerce Server 1.1 and the beta release of Oracle Payment Server. Scheduled launching of the products at the Internet World '97 show; Payment Server's point-and-click interface to create online store points; Enhancements to Oracle Internet Commerce Server.

  • Cashing in on commerce servers. Gibbs, Mark // Network World;11/17/97, Vol. 14 Issue 46, Intranet p18 

    Features the computer software IBM Corp.'s Net.Commerce, Microsoft Corp.'s Site Server and Lotus Development Corp.'s Domino.Merchant that are designed for conducting commerce on the Internet. Recommended retail price; Operating system and hardware requirements; Interesting features; Contact...

  • New breed of electronic commerce offerings ready to hit the market. Messmer, Ellen // Network World;09/08/97, Vol. 14 Issue 36, p10 

    Announces new Web-based electronic commerce computer software to widen the choice of doing business over the Internet. Offer of Commerce Web Forms by Sterling; Release of InterActive WorkPlace Inc.'s Interactive Workplace for accessing briefings; Availability of Netegrity's SiteMinder 2.0 for...

  • E-Commerce solutions expand feature set. Frentzen, Jeff // PC Week;02/23/98, Vol. 15 Issue 8, p145 

    Discusses so-called storefront software, or software which allows the user to set up an electronic commerce-enabled Web site. Improvements in 1998 on the software that was available in 1997; Intershop Communications Intershop Online; iCat's Electronic Commerce Suite; Vision Factory's Cat@log;...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics