Dealers work to mitigate service delays

McDonald, Maureen
November 2000
Automotive News;11/6/2000, Vol. 75 Issue 5902, p42
Trade Publication
Describes some of the services offered by customer-focused dealerships for waiting car buyers. Enhancements made in the showroom's waiting area; Children's play rooms; Internet stations; Cappuccino bars.


Related Articles

  • No cardboard cubicles for Rolls buyers. Wernle, Bradford // Automotive News;3/1/1999, Vol. 73 Issue 5808, p24 

    Reports that dealers of Rolls-Royce and Bentley automobiles are constructing suites in their showrooms designed to serve their clients. London, England-based Jack Barclay Ltd.'s construction of its commissioning rooms.

  • For dealers, it's business as usual. Crain, Keith // Automotive News;12/17/2007, Vol. 82 Issue 6286, p26 

    The article presents the author's comments on the business of auto retailers at Christmas break. The author says that the auto business is alive and well and serving American car owners in the Christmas holidays. It is stated that for retail car business, the customer service is all about making...

  • 'Radical' Idea Wins Out. Finlay, Steve // Ward's Dealer Business;May2005, Vol. 39 Issue 5, p5 

    Relates the author's thoughts about the automobile dealership industry in the U.S. Consideration of the needs of customers; Creation of the Automotive Consumer Action Program; Challenge of bringing expertise into the industry.

  • Sharing the savvy. Krebs, Michelle // Automotive News;8/30/1999, Vol. 73 Issue 5835, p14i 

    Focuses on the customer services of AutoNation USA-Cleveland car dealership in Bedford, Ohio. Benefits derived from its Web site; Trained Internet sales personnel; Classes offered to people who want to learn how to use the Internet for all kinds of electronic commerce; Car loan services.

  • Volvo trims fat from buyer survey.  // Automotive News;2/4/2002, Vol. 76 Issue 5969, p50 

    Reports the simplification of the customer satisfaction program in Volvo Cars North America Inc. Reduction of questions in the 'Dealer of Excellence,' survey for customers; Solicitation of input from dealers; Use of retired rental vehicles as loaners.

  • Happy returns. Rechtin, Mark // Automotive News;7/3/1995, Vol. 69 Issue 5612, p4i 

    Reports on the marketing initiatives of automobile dealers in the United States to improve customer relation strategies. Saturn dealers' launch of service clinics to teach customers about their automobiles; Importance of trust buildup with customers; Unveiling of Ford Motor Co.'s auto care program.

  • Car makers and dealers need to up their game on customer service. Ebbs, Chris // Auto Express;8/6/2014, Issue 1331, p26 

    The article reports on the need for car makers and dealers to improve their customer care service.

  • Don't forget the basics. Crain, Keith // Automotive News;11/29/1993, Vol. 67 Issue 5528, p12 

    Opinion. Discusses the important role of the dealer service manager with the advent of the revolutionary technology in the automobile business. Essence of customer retention and the human touch; Role of the service manager as the most important link in maximizing customer retention.

  • Balancing F&I Profits, Compliance, and Customer Service.  // Ward's Dealer Business;Jul2004, Vol. 38 Issue 7, Special section p7 

    Focuses on the balancing of finance and insurance profits, compliance and customer service among automobile dealers. Facilitation of compliance audit of the finance and insurance department; Development of the menu selling system; Agreement to federal regulations regarding automobile financing.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics