Customer Service Issue Arises In B-to-B

Spees, Amy K.
December 2000
Bank Technology News;Dec2000, Vol. 13 Issue 12, p60
Trade Publication
Discusses the results of a study conducted by Meridien Research on online customer services sought by business clients. Online customer service software vendors evaluated in the study; Types of online customer services offered by the companies; Technologies expected to be incorporated in customer service sites.


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