March 2009
Travel Weekly (UK);3/27/2009, p42
Trade Publication
The article offers insights from the Mystery Shopper who conducted an evaluation on the expertise and customer service of several travel agencies in County Durham, England including Thomas Cook Co., Hays Travel Co., and Thomson Co. The Mystery Shopper accounts the fair customer service provided by an agent in Thomas Cook Co. in which the agency was rated 51%. Further, the Mystery Shopper highlights Thomson Co., which won with an overall score of 99%.


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