The Impact of Participative Management Perceptions on Customer Service, Medical Errors, Burnout, and Turnover Intentions
Tags: HEALTH care industry; MANAGEMENT -- Employee participation -- United States; MEDICAL care -- United States; CUSTOMER services; MEDICAL errors; BURNOUT (Psychology); EMPLOYEE ownership; JOB stress
- Dr. Intimidation. Morrissey, John // Modern Healthcare;4/5/2004, Vol. 34 Issue 14, p10
Presents the findings of a survey of healthcare practitioners in the U.S. conducted by the Institute for Safe Medication Practices (ISMP) in November 2003. Factors that contribute to the increased number of medical errors; Percentage of respondents assuming a correct prescription rather than...
- STUDY: HOSPITAL WORKERS NEED BETTER COMMUNICATION SKILLS. // Materials Management in Health Care;Mar2005, Vol. 14 Issue 3, p11
The article cites a research study focusing on the need of better communication skills for workers employed in the U.S. health care industry. Many medical errors could be avoided or curtailed if health care workers pointed out co-workers' mistakes, according to the American Association of...
- Outpatient Connection. // Healthcare Purchasing News;Aug2004, Vol. 28 Issue 8, p24
Presents news briefs on the health care industry in the U.S. as of August 2004. Results of the study conducted on the link between working long shifts and the risk of medical mistakes among nurses; Partnership of Precision Dynamics Corp. and the Center for Integration of Medicine and Innovative...
- BY THE NUMBERS. // For the Record (Great Valley Publishing Company, Inc.);6/20/2011, Vol. 23 Issue 12, p34
Several statistics are presented related to the U.S. health care industry including the percentage of oncologists who believe that mobile resources lessen medical errors, the percentage of hospital patients who were discontented with the billing process of the facility, and the amount of claims...
- HEALTH/SAFETY. // Future Survey;Sep2004, Vol. 26 Issue 9, p19
Provides information on the report "Patient Safety: Achieving a New Standard for Care," conducted by the Institute of Medicine in 2004. Importance of the development of information technology in health care systems; Identification and collection of information on errors by the health care...
- BURNOUT: Are you at risk? Pennachio, Dorothy L. // Medical Economics;5/6/2005, Vol. 82 Issue 9, p78
Discusses how physicians in the United States can deal with burnout. Burnout as a severe state of exhaustion; Result of excessive, prolonged stress; Symptoms of the various stages of burnout; One-on-one coaching; Physician burnout resources; Wellness workshops or group seminars.
- consumer choice--a worldwide phenomenon. Clarke, Richard L. // hfm (Healthcare Financial Management);Sep2005, Vol. 59 Issue 9, p208
Comments on the importance of customer service on healthcare system. Impact of financial considerations on affecting consumer decisions; Use of preventive and chronic services; Increase in rewards for excellence in customer service while ensuring universal coverage.
- Forecasting Demand for Hospital Services in an Unstable Environment. Hicks, Lanis L.; Bopp, Kenneth D.; Speck, Richard // Nursing Economic$;Nov87, Vol. 5 Issue 6, p304
The hospital industry in the U.S. is currently being buffeted by the storms in the health-care delivery system. As these environments become increasingly turbulent and unstable, the historical methods of conducting business are no longer acceptable. The pressures created by the new environments...
- Overload. Laabs, Jennifer // Workforce;Jan1999, Vol. 78 Issue 1, p30
Discusses employees' stress and burn out from overwork. Cause of overwork; Solutions for not overloading workforce; Dilbert syndrome of managers and leaders, according to William Bridges of consulting firm William Bridges & Associates.