Flexi-time rewards

March 2007
People Management;3/22/2007, Vol. 13 Issue 6, p15
The article reports on the advantage of the implementation of a reward and recognition system to Cabot Financial group. The said system rewards high-performing call center agents with flexible start and finish times, as well as flexible core hours. This, in effect, boosted staff productivity by 20%. According to John McCluskey, the firm's human resource (HR) director, time was very important for them and highly motivated employees are aware of it.


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