March 2007
People Management;3/22/2007, Vol. 13 Issue 6, p13
The article reports on the decision of casino operator Grosvenor Casinos to provide extra staff training in how to determine addicted gamblers. The casino, part of Rank Group, introduced a responsible gambling policy and training programme for workers to easily identify and deal with gamblers. The training is given via computer, as well as face-to-face.


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