'Listen to staff to be successful.'

Phillips, Lucy
March 2007
People Management;3/22/2007, Vol. 13 Issue 6, p10
The article reports that listening and responding to the needs of staff and customers is key to the success of an organisation, according to Clare Chapman, director general of workforce for the National Health Service (NHS) in Great Britain. During the NHS Employers' conference on workforce productivity, she emphasized that productivity should come from an understanding of what matters to staff and customers.


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