TITLE

'Listen to staff to be successful.'

AUTHOR(S)
Phillips, Lucy
PUB. DATE
March 2007
SOURCE
People Management;3/22/2007, Vol. 13 Issue 6, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports that listening and responding to the needs of staff and customers is key to the success of an organisation, according to Clare Chapman, director general of workforce for the National Health Service (NHS) in Great Britain. During the NHS Employers' conference on workforce productivity, she emphasized that productivity should come from an understanding of what matters to staff and customers.
ACCESSION #
37793728

 

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