TITLE

Internet-only retailing gets thumbs down

AUTHOR(S)
Carroll, Brian
PUB. DATE
November 2000
SOURCE
Furniture/Today;11/13/2000, Vol. 25 Issue 10, p34
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the implication of the failure of electronic retailer Furniture.com for Internet retailing in the United States. Lesson from the bankruptcy; Importance of customer satisfaction and brand loyalty for companies; Validity of the bricks and clicks model; Actions taken by other Internet companies to avoid the fate of Furniture.com.
ACCESSION #
3778093

 

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