Internet-only retailing gets thumbs down

Carroll, Brian
November 2000
Furniture/Today;11/13/2000, Vol. 25 Issue 10, p34
Trade Publication
Focuses on the implication of the failure of electronic retailer Furniture.com for Internet retailing in the United States. Lesson from the bankruptcy; Importance of customer satisfaction and brand loyalty for companies; Validity of the bricks and clicks model; Actions taken by other Internet companies to avoid the fate of Furniture.com.


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