TITLE

MAKING THE SECOND PAIR SALE: A TALE OF TWO PRACTICES

AUTHOR(S)
Matrinez, Liz
PUB. DATE
March 2009
SOURCE
LabTalk;Mar/Apr2009, Vol. 37 Issue 6C, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The author discusses best eye care practices that could lead to better sales and services. He illustrates this through the optical clinics of Doctor (Dr.) Goofus and Dr. Gallant. In these scenarios, Dr. Goofus overworks his staff by accepting too many patients in a day and refuses to allot time for improving staff skills. On the other hand, Dr. Gallant gives enough attention to each patient, and implements bonuses and welcomes training sessions to help his team perform and earn well. The practice of Gallant and his team succeed in higher eyewear sales.
ACCESSION #
37586785

 

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