The Bumpy Road to Change

April 2009
HealthLeaders Magazine;Apr2009, Vol. 12 Issue 4, p45
The article highlights how the Griffin Hospital changed its organization culture. It was a patient-centered and consumer-focused hospital in 1985 but it adopted the Planetree patient-centered model of care in 1991. Statements from April Tuck, senior director of human resources of the hospital, and Susan Frampton, Planetree president, are presented. Also cited are the common mistakes why some hospitals fail in changing their organization culture, such as lack of a strong accountability system, morale, and disregarding leadership training. INSET: CULTURAL FALLOUT.


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