Experience and knowledge pay

Perrett, Michelle
March 2009
Travel Weekly (UK);3/20/2009, p15
Trade Publication
The article offers information on a report, which states that travel agents in London, England, fall behind in customer satisfaction. The research conducted by ferry operator Stena Line AB says that agents in London have a tougher job in winning clients than those in other parts of the country. Customers were seen to be less impressed, with 37% of respondents valuing agents for their knowledge and experience and 51% claiming that agents were not knowledgeable.


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