TITLE

Scoring system

PUB. DATE
March 2009
SOURCE
Travel Weekly (UK);3/13/2009, p45
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the scoring system used by mystery shopper to evaluate the travel agents. The parameters for evaluation are Advice and product knowledge, customer service, internal/external experience and overall experience.
ACCESSION #
37343774

 

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