TITLE

The science of service

AUTHOR(S)
TREMAYNE, JESSICA
PUB. DATE
March 2009
SOURCE
Smart Business Tampa Bay;Mar2009, Vol. 3 Issue 10, p9
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the importance of training employees for effective customer service. Andy Bodea, senior vice president of global operations at Equifax Inc., explained that customer's experience is a sustainable advantage of a company and senior leadership has a role in the initiative to provide customer service. It is noted that companies tend to cut costs and focus on internal working and getting new customers rather than implementing customer service programs.
ACCESSION #
37332297

 

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