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- Are you a rule follower or breaker? Gitomer, Jeffrey // Warsaw Business Journal;11/19/2001, Vol. 7 Issue 47, p9
Presents business principles, personal principles and service strategies to consider before taking on the corporate teachings about rules and policies. Interpersonal relationship among employees; Rules for customer services; Logical and emotional side of servicing the customer.
- THE CUSTOMER SERVICE DIFFERENCE. Levin, Roger P. // Proofs;Jan2006, Vol. 89 Issue 1, p77
Emphasizes the importance of customer service to companies in the U.S. dentistry industry. Value given by customers to personal relationships; Questions that dentists and staff members need to address; Tips for implementing a successful customer service relationship.
- Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models. Brady, Michael K.; Knight, Gary A.; Cronin, J. Joseph; Tomas, G.; Hult, M.; Keillor, Bruce D. // Journal of Retailing;2005, Vol. 81 Issue 3, p215
Abstract: Four service evaluation models are identified from the literature that are commonly offered to depict the relationships amongst the primary service evaluation constructs of sacrifice, service quality, service value, satisfaction, and behavioral intentions. We comparatively test the...
- Service Will Become More Important In The Future. Sanson, Michael // Restaurant Hospitality;Jul2000, Vol. 84 Issue 7, p14
Editorial. Looks at the increasing value of customer service in the Internet era. Impact of Internet connection on man's connection to the real world; Role of the Internet in creating a distance between people; Effect of the Internet era on the value of customer service in the restaurant business.
- Points of View. // India Today Travel Plus;May2010, p23
The author comments on people's tendency to be up close and personal and their penchant for name-swapping. He traces the origin of the business of naming names from the U.S. where exchanging first names during brief and casual encounters between strangers is equated with caring and sharing. He...
- AD AGENCIES We don't talk anymore. // Finweek;2010 Ad Review Supplement, p81
The article focuses on the statement of Johanna McDowell, managing director at Independent Agency Search and Selection Co., that clients and advertising agencies have conflicts in interpersonal relationships in communication.
- Selling on Service to Get Ahead. // Yard & Garden;Jan2008, Vol. 31 Issue 3, p20
The article offers insights on the most critical issues encountered by the business industry in Winter Park, Florida. It relates proposal to give a suitable service and courage a successful selling strategies. According to the writer, a business establishment should furnish a customer's...
- Improving CSR and sales relations. Merit, Don // American Printer;May2000, Vol. 225 Issue 2, p88
Provides advice to customer service representatives (CSR) of the printing industry in improving its relations with sales personnel. Complaints of CSR against salespeople; Reasons some salespeople act selfishly; Role of CSR in serving customers; Things CSR can teach salespeople to do.
- Just How Personal Can We Get? // Supply Chain Europe;Sep2008, Vol. 17 Issue 5, p10
The article reports on the statement of Dr. Simon Atkinson regarding the metaphor of personal relationships in an organizational context, in which he reveals that customers really want honesty and delivery from organizations.