Goodbye, yellow-brick road

Eanes, Virginia
April 2009
Employee Benefit News;4/1/2009, Vol. 23 Issue 4, p16
The article focuses on an employee's satirical view of self-service technology. Enrollment "self-service" is reportedly done because Human Resources cannot make time to help everybody through the process. It is stated that using the system for understanding and making informed choices on employee benefits felt like being in a maze and that talking to a person who could explain things was much better. The question of where the service is if one has to teach oneself is also asked.


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