Dawson and Sanderson

March 2009
Travel Weekly (UK);3/6/2009, p46
Trade Publication
The article focuses on the services provided by the office of Dawson and Sanderson Ltd. at Linthorpe Road, Middlesborough, Cleveland, England, as rated by a mystery shopper. The author says that consultants of the branch were polite and helpful and willing to find the best deal. However it is also cited that the customer is not given any means of contacting the agent to follow up and the agent didn't take the customer's contact details.


Related Articles

  • MYSTERY SHOPPER.  // Travel Weekly (UK);8/29/2008, p28 

    The article presents a mystery shopper's ratings for travel agencies located in South Shields, England. The mystery shopper wanted advice on a trip to the Red Sea, where she could dive and relax. The top two companies were Dawson & Sanderson, which scored 87% and Thomson, which scored 82%,...

  • MYSTERY SHOPPER.  // Travel Weekly (UK);8/22/2008, p32 

    The article reports on the result of the mystery shopping conducted for some travel agencies in Greece. The Thomas Cook agent greeted the mystery shopper immediately and offered assistance but not with a smile. It is said that the agent at Dawson and Sanderson was pleasant, helpful and competent...

  • The target.  // Travel Weekly (UK);3/6/2009, p46 

    In this article, a mystery shopper rates the customer services of various travel agents in Middlesbrough, Cleveland regarding a holiday to Croatia taking in city, beach and inland discovery. It is reported that consultations from Dawson and Sanderson Ltd., and Tate's Travel were helpful, while...

  • The target: Blackburn, Lancashire.  // Travel Weekly (UK);12/12/2008, p40 

    The article provides information of the result of the mystery shopping conducted for travel agents in Blackburn, Lancashire, England. It is said that agents for the most part were knowledgeable and competent, showing a great attention to detail and making "Mystery Shopper" feel like a valued...

  • Top Shop Clevedon, Somerset.  // Travel Trade Gazette UK & Ireland;8/31/2007, Issue 2782, p26 

    The article reports on the result of the mystery shopping conducted at four travel agencies to evaluate their service, appearance and attitude in Somerset, England. The author was greeted by a friendly adviser upon entering the First Choice. According to the author, the service given at the...

  • The target Ashton-under-Lyne, Lancashire Wanted A two-week, self-catering holiday to Turkey in school holidays.  // Travel Weekly (UK);4/24/2009, p34 

    The article introduces a section of the journal titled "Mystery Shopper," in which a mystery shopper visits various travel agencies in Ashton-under-Lyne, England, to rate their travel offerings suited for tourists who want to visit locations in Turkey. Agencies and their offerings are being...

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;11/16/2007, Issue 2793, p40 

    The article profiles Rachel Clarkson, travel consultant at the Middlesbrough, England-based agency, Dawson and Sanderson. According to Clarkson, meeting new people every day and finding customers their dream holidays are the best aspects of working in the travel industry, while dealing with rude...

  • Thomas Cook.  // Travel Weekly (UK);4/24/2009, p34 

    The article presents the experiences of a mystery shopper who visits travel agency Thomas Cook Ltd. to evaluate its tour offerings for Turkey. The mystery shopper was quite impressed with the way clients were being treated at the agency. When a consultant of Co-operative Travel was contacted,...

  • Scoring system.  // Travel Weekly (UK);3/13/2009, p45 

    The article offers information on the scoring system used by mystery shopper to evaluate the travel agents. The parameters for evaluation are Advice and product knowledge, customer service, internal/external experience and overall experience.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics