Sue Nokes: A Fixer with Flair

Alleven, Monica
April 2009
Wireless Week;4/1/2009, Vol. 15 Issue 4, p12
Trade Publication
The article profiles Sue Nokes, manager of T-Mobile USA Inc.'s customer service, one of the recipients of the 2009 Wireless Week Leadership Award. Sue started serving T-Mobile in April 2002 after resigning as vice president for the company Wal-Mart.com. Sue helped T-Mobile in providing satisfaction in wireless customer service and believes on the importance of providing proper work compensation to customer service representatives.


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