TITLE

Scoring system

PUB. DATE
February 2009
SOURCE
Travel Weekly (UK);2/27/2009, p43
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents a break-up of the scoring system used by mystery shopper to rate travel agencies. Out of 100, 50 is allocated for advice and product knowledge, 25 for customer service, 15 for external/internal appearance and 10 for overall experience. It is stated that agencies not acknowledging the presence of the mystery shopper for 15 minutes or more will not get any points.
ACCESSION #
37193741

 

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