February 2009
Travel Weekly (UK);2/27/2009, p42
Trade Publication
The article rates the customer services provided by the travel agency, Thomson, at Kingsgate Centre in Dunfermline, Scotland. As reported, after a couple of minutes, a Mystery Shopper was invited to take a seat by a consultant at this busy agency. She offered insurance, car hire, parking, airport accommodation and lounges. It is also reported that the thoroughness of the services was impressive, but a bit slow at times, sometimes due to the computer.


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