Creating incentive is elementary

Bischoff, Glenn
March 2009
Urgent Communications;Mar2009, Vol. 27 Issue 3, p36
Trade Publication
The article considers incentives as means for motivating 911 center employees. The stressful nature of the job and the increasing number of emergency calls are blamed for the rise in turnover of the employees. Constant validation for a job well done is suggested. Other incentives recommended are giving them a chance to be heard as practiced by the Phoenix Fire Department, allowing them to wear shirts provided by the fire department, and recognition in the form of stickers, awards and certificates.


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