TITLE

Creating incentive is elementary

AUTHOR(S)
Bischoff, Glenn
PUB. DATE
March 2009
SOURCE
Urgent Communications;Mar2009, Vol. 27 Issue 3, p36
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article considers incentives as means for motivating 911 center employees. The stressful nature of the job and the increasing number of emergency calls are blamed for the rise in turnover of the employees. Constant validation for a job well done is suggested. Other incentives recommended are giving them a chance to be heard as practiced by the Phoenix Fire Department, allowing them to wear shirts provided by the fire department, and recognition in the form of stickers, awards and certificates.
ACCESSION #
37171000

 

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