Qwest Cyber.Solutions beefs up SLAs

Martin, Michael
October 2000
Network World;10/16/2000, Vol. 17 Issue 42, p39
Trade Publication
Reports on application service provider Qwest Cyber.Solutions' launch of a series of standardized service-level agreements in October 2000. Aim of reassuring customers on the reliability of their hosted applications; Terms on application availability; Escalation time for critical issues; Disaster recovery period. INSET: Briefs..


Related Articles

  • Qwest ASP Targets Financial, Health Markets. Barrett, Randy // Inter@ctive Week;05/29/2000, Vol. 7 Issue 21, p20 

    Introduces Enterprise Freedom, a line of application software developed by Qwest Cyber.Solutions. Target markets of the service; Estimated number of clients of the company; Software providers that are supported by the product line.

  • UUNET, Qwest boost performance guarantees. Jones, Jennifer; Fonseca, Brian // InfoWorld;10/23/2000, Vol. 22 Issue 43, p10 

    Reports on the service-level agreements (SLA) offered by UUNET and Qwest Cyber.Solutions (QCS) to their customers. Importance of SLA in customer relations; Introduction of the ProofPositive SLA.

  • Dashboards for the Enterprise. Biggs, Maggie // InfoWorld;3/7/2005, Vol. 27 Issue 10, p20 

    Evaluates enterprise performance monitoring software. Indicative Service Director and SLA Manager 6.5 from Indicative Software; Segue SilkCental Performance Manager 2.7 from Segue Software.

  • Design and Implementation of a Policy-Based Monitoring System for Web Services. LI-DER CHOU; CHIEN-CHI CHEN AND PO-CHIA TSENG // Journal of Information Science & Engineering;Sep2009, Vol. 25 Issue 5, p1357 

    Follow the all-pervading of Web Services on consequence of the Quality of Service (QoS) for Web Services becomes one of the most important issues progressively. Network service which is a dynamic system has all sorts of unpredictable factors. Those as we mentioned above are crucial to the QoS of...

  • 10 Myths about Cloud Computing in Alaska. Gates, Nathaniel // Alaska Business Monthly;May2012, Vol. 28 Issue 5, p56 

    The article discusses 10 myths on cloud computing raised by business leaders in Alaska. It says that businesses believe that cloud computing has lower security level compared to local services, which in fact has higher degree of security than locals. It says that the reliability of internet...

  • ANALYSIS: Reliability is crucial when it comes to IT.  // Fund Strategy;10/25/2010, p13 

    The article offers the author's insights on similarity of the reliability of information technology (IT) system and mortgage business. The author states that a dependable IT system is needed to run a business and serve their clients. The author says that the statistics of software provider must...

  • My Little RTOS. Wong, Willima // Electronic Design;6/21/2007, Vol. 55 Issue 13, p58 

    The article discusses the efficiency of small-footprint real-time operating system (RTOS) and low-end operating systems (OS) compared to new and higher-end operating systems. The author states that the amount of work executed to acquire the code fast, portable and reliable is the advantage of...

  • Uncharted Territory. Levine, Shira // America's Network;1/15/2003, Vol. 107 Issue 1, p30 

    Part II. Focuses on the evolving concept of service level management of the service providers. Expansion of the service portfolio; Deployment of tools in response to customer requirement; Launch of computer software. INSETS: ONGOING UPDATES;SQM solutions market forecast;At your service: A...

  • The Perfect Write-up Game. Knaster, Barry // Accounting Technology;Aug2008, Vol. 24 Issue 7, p26 

    The article focuses on the services offered by the write-up software in the U.S. As stated, write-up software provides a similar level of comfort to users, offering a timeless reliability that is quite reassuring. It also provides a sure and stable source of annuity income and offers much more...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics