January 2009
People Management;1/29/2009, Vol. 15 Issue 3, p14
This section offers news briefs related to personnel management in Great Britain. Shoe repairers have been voted the best small businesses for customer service in a poll for the Institute of Customer Service (ICS) UK Customer Satisfaction Index. A study from the Institute of Health and Biomedical Innovation at Queensland University of Technology found that 90 per cent of employees in open-plan offices suffer from stress, conflict and staff turnover. A report from the Ernst & Young Item Club expects the largest contraction in the British economy.


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