The role of shared services

Herbert, Ian
March 2009
Management Services;Spring2008, Vol. 53 Issue 1, p43
Academic Journal
The article traces the development of the multi-national company and the role of shared service centres (SSC) in promoting efficiency and effectiveness. To enhance decision making while maintaining control and presenting a coherent financial strategy to investors is the chief rationale for the multi-divisional (M-form) corporation. The advent of mainframe computers in the 1970s fueled the drive towards centralisation. During the 1980s and 1990s, a new trend towards effectiveness through empowerment and responsiveness emerged. Enterprise resource planning (ERP) and SSC can strengthen corporate governance. Outsourcing is another option for enhancing process efficiency and organisational effectiveness. Cost reduction is another benefit of SSC, as well as improving service quality.


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